Shipping policy
Please note that in light of the ongoing situation with the coronavirus (COVID-19), delivery times may be affected.
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*UK Shipping*
Orders are usually despatched within two working days of order. This is to allow time for your crystals to be packaged well for a safe arrival.
All orders under 2kg are sent via Royal Mail Second Class Recorded Delivery, and usually arrive within three working days of dispatch. Orders exceeding 2kg are sent via courier, arriving within 3-5 working days of dispatch.
UK Shipping Costs:
Available shipping methods for your order will be calculated and shown at checkout.
Large Letters / Small Parcels Under 2kg – Royal Mail Signed For Second Class (UK): £4.50
Small / Medium Parcels Over 2kg – Courier Delivery (UK): £8.50
*International Shipping*
Shipping prices are displayed at checkout and are calculated according to the weight of your package and your location.
You may have the option to select from “tracked” or “not-tracked” shipping methods. Please be aware that if you select a shipping method with no tracking, we are unable to accept any responsibility for delayed or lost items.
Shipping times may vary based on your location, but please allow up to 14 working days.
If you don’t see a delivery option for your country at checkout please contact us via email at info@ca.jake.plus and we will happily quote you for shipping.
*Returns*
If there is an issue with your order please contact info@ca.jake.plus
You have the right to return your order within 14 days from the day the parcel has been received.
*Letters*
If you’d like to send a letter to us, please post it to the address below.
Crystal Auras
Unit 50052, PO Box 15113, Birmingham, B2 2NJ
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Please note that you are responsible for providing the correct shipping address. We cannot be held responsible for delayed or lost deliveries if the shipping address provided is incorrect. If paying via PayPal please ensure that the shipping address on your PayPal account is up-to-date and correct prior to placing your order